| 000 -LEADER |
|---|
| fixed length control field |
01304nam a2200253uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
1485 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190212093329.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
001023s1989 xx ||||g| |0|| 0 por d |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
2.14 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
P637a |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
por |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
PILARES, Nanci Capel |
| 9 (RLIN) |
8426 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Atendimento ao cliente : |
| Remainder of title |
o recurso esquecido |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Sao Paulo : |
| Name of publisher, distributor, etc. |
Nobel, |
| Date of publication, distribution, etc. |
1989 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
87 p. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
Comunicacao |
| -- |
Comunicacao nao-verbal |
| -- |
Comunicacao aberta |
| -- |
Comunicacao interpessoal |
| -- |
Empatia |
| -- |
Comportamento receptivo e defensivo |
| -- |
Barreiras a uma comunicacao eficaz |
| -- |
Regras para facilitar a comunicacao interpessoal |
| -- |
Diferencas Individuais |
| -- |
Estilo interpessoal |
| -- |
Desqualificacao |
| -- |
Impulsores |
| -- |
Percepcao |
| -- |
Percepcao interpessoal |
| -- |
Processo de auto-analise para mudanca pessoal |
| -- |
Contrato de mudanca pessoal |
| -- |
Relacionamento interpessoal |
| -- |
Atendimento ao cliente |
| -- |
Atendimento diferenciado |
| -- |
Atendimento telefonico |
| -- |
Opiniao publica sobre uma organizacao |
| -- |
Estimulos motivadores dos clientes |
| -- |
Qualidade do atendimento ao cliente |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Técnica Administrativa |
| 9 (RLIN) |
12835 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Atendimento ao Cidadão |
| 9 (RLIN) |
12988 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Comunicação Interpessoal |
| 9 (RLIN) |
12961 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Qualidade |
| 9 (RLIN) |
12842 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Comportamento Humano |
| 9 (RLIN) |
11992 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20001023 |
| Operator's initials, OID (RLIN) |
Elda |
| Cataloger's initials, CIN (RLIN) |
Elda |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20160809 |
| Operator's initials, OID (RLIN) |
1451^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
