| 000 -LEADER |
|---|
| fixed length control field |
01250nz a2200313n 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
23667 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
BR-BrBEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200409145820.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140605s2011 rjba f 001 0 por d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9788535247732 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
BR-BrBEM |
| Transcribing agency |
BR-BrBEM |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
por |
| Language code of original |
eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
19 |
| Classification number |
658.812 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| -- |
8 |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
658.812 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
R351p |
| -- |
2011 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Reichheld, Fred |
| 240 ## - UNIFORM TITLE |
|---|
| Uniform title |
Ultimate question 2.0 : how net promoter companies thrive in a customer-driven world. |
| Language of a work |
Português |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
A pergunta definitiva 2.0 : |
| Remainder of title |
como as empresas que implementam o net promoter score prosperam em um mundo voltado aos clientes / |
| Statement of responsibility, etc. |
Fred Reichheld com Rob Markey ; tradução: Bruno Alexander, Luiz Otávio Talu |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Ed. rev. e atual. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Rio de Janeiro : |
| Name of publisher, distributor, etc. |
Elsevier, |
| Date of publication, distribution, etc. |
2011. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
206 p. : |
| Other physical details |
il. ; |
| Dimensions |
23 cm |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Relacionado com: A pergunta definitiva, você nos recomendaria a um amigo? |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Tradução de: Ultimate question 2.0 : how net promoter companies thrive in a customer-driven world |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Sucesso nos negócios |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Liderança |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Motivação no trabalho |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Satisfação do consumidor |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Clientes - |
| General subdivision |
Contatos |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Markey, Rob |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
