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Turn customer input into innovation (Record no. 9879)

000 -LEADER
fixed length control field 01015naa a2200181uu 4500
001 - CONTROL NUMBER
control field 9740
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211154824.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 030102s2005 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name ULWICK, Anthony W
9 (RLIN) 10841
245 10 - TITLE STATEMENT
Title Turn customer input into innovation
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. jan.2002
520 3# - SUMMARY, ETC.
Summary, etc. It's hard to find a company that doesn't strive to give customers the products and services they ask for. Unfortunately, tomers the products and services they ask for. Unfortunalely, most go about it all wrong. A new methodology for capturing customer input promises to galvanize the innovation process. Lots of companies asd customers what they'd like to see in new products and services - but they go about it all wrong. A new methodology for capturing customer input promises to galvanize the innovation process
773 08 - HOST ITEM ENTRY
Title Havard Business Review
Related parts 80, 1, p. 91-98
Place, publisher, and date of publication , jan.2002
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20030102
Operator's initials, OID (RLIN) Lucima
Cataloger's initials, CIN (RLIN) Lucimara
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20060531
Operator's initials, OID (RLIN) 1036^b
Cataloger's initials, CIN (RLIN) Quiteria
Holdings
Status de empréstimo Status de perda Status de danificação Restrição de uso Não pode ser emprestado Código da coleção Localização permanente Localização atual Data de aquisição Date last seen Preço efetivo a partir de Tipo de material
          Periódico Biblioteca Graciliano Ramos Biblioteca Graciliano Ramos 2017-09-27 2017-09-27 2017-09-27 Periódico

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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