Contents:
Section I - Making diversity work: the what and how for managers and trainers 1 - Making this book work for you 2 - Diversity then and now; changes and trends 3 - Examining the four layers and many dimensions of diversity 4 - Understanding the range of cultural behaviors and expectations 5- Learning the cultural etiquette of communication 6 - Building multicultural work teams 7 - Making meetings work in a culturally diverse environment 8 - Performance evaluation in a diverse organization Section II - Integrating diversity into yout organization: modifying the systems to capitalize on the benefits of a pluralistic work force 9 - Creating a corporate culture that embraces diversuty 10 - Why diversity programs fail and what to do about it 11- Conducting a diversity audit: taking an organizational snapshot 12 - Recruiting for a diverse workplace 13 - Making room at the top (and in the middle, too) 14 - Evaluation and measurement: tracking the effects of diversity initiatives 15 - Diversity: today's demographic reality 16 - Valuing diversity means more than equal employment opportunity 17 - Diversity resources 18 - Making diversity work: summing it up
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