1 - Introduction to using a balanced approach in the public sector History of strategic planning in the public sector History of the balanced approach Application of a balanced approach to the puclic sector Why a balanced approach works 2 - Determining public value: meeting public governance and client responsabilities The difference between a customer and a stakeholder The value chain The consultation process Identifying your customer and stakeholder Why regulatory and enforcement agencies are different 3 - Organizing your consultation: assessing current reality and planning for the future The strategic planning process Formulating the mission statement Focus groups Workshops/Retreats Brainstorming Swot assessments A word about putting it all together 4 - Consultation at its best: involving everyone in the process Listening to your customers and stakeholders Consulting with legislative bodies Listening to your employees Partnering with unions 5 - The need to communicate Developing a communications strategy Chaging the management style through communication Performance by the organization, teams, and the individual Town halls and other meeting alternatives Communicating internally and externally, and where to differentiate The need for honesty in establishing public trust 6 - Leading the public sector organization in a changing world Sharing the leadership role The leader as educator The leader as architect The leader as caretaker Establishing strong performance management principles 7 - Making it all work: building a strategic framework Linking your plan to day-to-day operations Linking your plan to the business plan Linking your plan to the data systems Linking plan to the budget process Creating a strategic management framework