1. Training and the organizational environment -The distinction between training and education -Training, education and experience -Benefits of training -The image of training -Training and corporate strategy -Training and systems thinking 2. A systematic approach to training -Stages in a systematic approach to training 3. The reactive route into training 4. The proactive route into training -Summary and conclusions 5. Analyses for training -Job analysis -Job synthesis and future-oriented job analysis -Functional analysis -Knowledge and topic analysis -Manual skills analysis -Social skills analysis -Analysis of the target population -Training needs/content analysis -Training criteria and standards -Evaluating criteria 6. Training objectives -Training objectives -Structure of objectives -Sources of information for objectives -Writing performance statements -Establishing standards and developing end-of-training criteria measures -Dealing with attitudes -Identifying the conditions -The value of training objectives -Dissenting views on objectives -A response to the dissenting view 7. Learning principles and conditions -Sequencing the training material -Readiness of the learner -Ways of learning -General conditions of learning -Principles and specific conditions supporting learning -Conclusion 8. The training programme: selection, design and delivery -Constraints -Target population -Strategies and learning tactics -Tactics -Reinforcement and transfer tactics -Selecting nthe strategy and tactics 9. Assessing the efectiveness of training -Reaction level -Learning level -Job behaviour and performance level -Organization level -Conclusion 10. Auditing training -Auditing the training system at the event level -Auditing the training system at the functional level -Auditing the training system at teh organizational level -The training auditor 11. The role of the trainer -The trainer in context -Who are the trainers? -Trainer skills -Changing roles of the tariner -Managing the transfer of training -The consultancy role of the trainer -Marketing the training function -A final word