Induction Planing and design The induction period Action Requests Trainer functions and roles Introduction What is trainning? Training functions Trainer roles Trainer typology and links with organizations and individuals Trainer development programme design Trainer qualities What qualities should a trainer have? Trainer qualifications Introduction Trainer tasks Competences and NVQs Other professional path Other professional qualifications Adult learning Introduction The barriers to learning Learning approaches Problems of communication The elements of communication The learning attention span Presentation skills Introduction Advice to learners prior to the programme The 10-minute presentation Presentational skills support sessions The 20-minute presentation The second week multi-trainer presentation The training environment Introduction The training environment Barriers to training environment effectiveness A guide to training room seating arrangements A suggested training room layout The use of training aids Visual aids Variation of session approach The visual aid learning session Flipcharts, whiteboards and overhead projectors-common factors The construction of visual aids In front of the group Introduction The normal effect Preventing presentation stress The basic format of the session or presentation The opening Vocal presentation Physical platform presence Completing the programme(1) Activities in training Aims and objectives CCTV and its place in training Discussion-leading skills Completing the programme(2) Listening Observation and feedback skills Questioning skills Role plays Videos and their effective use Other subjects The last morning Introduction Information technology in training The way ahead End-of-programme validation Action planning Individual interviews The end of the programme Reporting-back on the learners Appendix - a suggested trainer development programme