PART I: THE SHAPE OF THINGS TO COME 1. Introduction: The Center Keeps Moving New Fundamentals Are Emerging A Larger Story Unfolding The More Things Stay the Same, The More They Change A New World of Organizations Companies Behaving like Business Webs Reconfiguring Business relationships Networked Enterprises Models How Business Knowledge Is Unfolding 2. A New Prosperity True Wealth One System of Economic and Social Value From Scarcity to Prosperity 3. Evolution of Business Thinking The Erosion of Centralized Control An Underlying Shift of Worldview A Progression of Management Thinking The expanding Focus of the Enterprise The Magnitude of the Shift Translating the Shift into Business Practices Colliding Worldviews The Organizational Dilemma Our Creative Learning Questions 4. Living Networks Characteristics of Living System Business as a Living System Organizational Intelligence Economic Exchanges 5. Learning into Complexity Meeting the Challenge of Complexity Working With Complexity Where We Are Now Three Levels of Practice PART II: OPERATIONAL ENTERPRISE KNOWLEDGE 6. Power and Limits of Technology The Conversation Is Changing The Great Conversation of Business The Internet and Network Principles The Internet and Organizational Structure Freeing Intelligence for Greater Challenges Technologies Distribute Control Technology Is Not Enough 7. The Web of Knowledge The Units of Production Myth 1: People Don't Want to Share Myth 2: We Need to Make Tacit Knowledge Explicit and Systematized Myth 3: Documentation Is the Key to Sharing Best Practices How People Really Share Practices Challenging the Myths Eureka - Xerox Got It PART III: TACTICAL APPROACHES FOR SENSE MAKING 8. Knowledge Networks and Learning Communities Communities and Learning Supporting Communities of Practice Social Network Analysis Improving Sharing in a Knowledge Network Benefits of Communities of Practice How Communities of Practice Are Different Key Elements Supporting Practice Communities 9. Communal Learning and Beyond Communal Learning Thinking Systemically Tools for Whole-System Learning The Challenge of Reflection Generative Learning Collective Knowing Conscious Conversation PART IV: NEW STRATEGIC PERSPECTIVES AND TOOLS 10. Intangibles and the Economy What Are Intangibles? Three Types of Intangibles Expanding the Frame Intangibles and Value Creation 11. Intangibles Go to Market Exchanges How Do Intangibles Go to Market? Intangibles Are Deliverables Three Attributes of Intangibles An Example of How This Works Mapping the Value Exchange Exchanges in a Network 12. The Value Network Perspective From Engineered to Living Systems People Are the Focus Mapping the Living System The Value Network Enterprise as a Value Network Analyzing the Value Network What Makes this Method Different? 13. Value Network Examples The Changing Game of Business Rewriting the Rules of Knowledge Sharing Definig Competitive Advantage The Company of One moving from Linear to Nonlinear Process Analysis Extending Value to the Community Expanding Prosperity Increasing Prosperity through Intangibles Infinite Variety PART V: PRINCIPLES FOR PROSPERITY 14. New Business Fundamentals The Creative Edge Exchange Dynamics Negotiated Self-Interest It's All about Relationship Integrity Is not an Option The Prosperity Potential Conclusion 15. Rflections Self-Creation A World Emerges Appendix: The Knowledge Complexity Archetype Theoretical foundations of the Knowledge Complexity Archetype