Cultivating knowledge sharing through the relationship management maturity model
By: MARTIN, Valerie A. Martin
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Contributor(s): HATZAKIS, Tally | LYCETT, Mark | MACREDIE, Robert.
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ArticlePublisher: Toller Lane, Bradford : Emerald Group Publishing Limited, 2005Subject(s): Financial services | Knowledge management | Knowledge sharingThe Learning Organization : an international journal 12, 4, p. 340-354Abstract: The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between business units and the IT organisation. It does this through improving and assessing knowledge sharing between business and IT staff in Finco, a large financial services organisation
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The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between business units and the IT organisation. It does this through improving and assessing knowledge sharing between business and IT staff in Finco, a large financial services organisation
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