1 - What is public administration? The nature of administration Public administration The growth of administration The study of administration Goals of public administration theory 2 - How governmental organizations originate How problems give rise to organizations Dynamics of organization origin The post-natal period Determinants of form and structure Legal limitations and organization form Conclusion 3 - Human behavior and organization Characteristics of behavior in organizations Influences upon the premises of behavior Influences from outside the organization Influence of the formal and informal organization Summary: the individual and the organization 4 - Building blocks of organization: formation of groups Organization units The formation of social groups The role of the leader Summary 5 - Building blocks of organization: group values Typical group values How values are protected Efforts to keep the organization integrated 6 - Dividing the work: assigning jobs to individuals Reasons for a pyramidal structure Meaning of division of work Why specialization among organization units Traditional structural theory The proccess of subdivision Consenquences of specialization among units Control or accountability Securing expertness and economy Lowering the level for conflict settlement Control of policy development Program emphasis Other reasons for assignments of activities Planning organization structure Conclusion 8 - Securing teamwork: authority The meaning of authority Authority and the division of work Why people obey 9 - Securing teamwork: the structure of authority and status Status in organization Functions of the hierarchy The structure of authority relationships Conclusion 10 - Securing teamwork: the communication proccess Role of communication in organization Elements of the communication system Barriers to effective communication Conclusion 11 - Securing teamwork: the organization of communication Securing distribuition of communications Review and clearance devices Organization "memory" Intelligence units Conclusion 12 - Large-scale organization: the trend toward centralization Organization decisions as composite decisions Tendency toward centralization 13 - Large-scale organizations: the consequences of centralization Line, auxiliary, and staff units Miths surrounding the auxiliary and staff concepts Creation of counterparty units Conclusion 14 - Large-scale organizations: intergroup relations Conflict and cooperation Relations of counterpart units Special aspects of overhead review Relations between central offices and field units Conclusion 15 - Selection oh the team: civil service and recruitment Problems of recruitment The merit principle Elimination of patronage and spoils Conclusion 16 - Selection of the team: carrers in government Philosophy of the carreer principle Initial recruitment for the career principle Initial recruitment for the career system Specialization in the career structure Promotional opportunities Career service in general administration Conclusion 17 - Selection of the team: personnel processes Position-classification Compensation Service ratings Training 18 - The struggle for existence: organizational equilibrium Organization equilibrium Kinds of external support needed The motives for external support The psychology of adjustment The executive and organizational adjustment The conditions of survival Conclusion 19 - The struggle for existence: the tactics of survival Seeking legislative support Using the prestige of superiors and others Executive compromise and survival Seeking the support of important groups Seeking public support Conclusion 20 - The strategy of planning 21 - The tatics of execution: reducing the costs of change 22 - The tatics of execution: securing compliance 23 - Evaluating administration efficiency 24 - Admnistrative responsability: formal controls 25 - Administrative responsability: informal controls