When trust matters : the moderating effect of outcome favorability
By: BROCKNER, Joel
.
Contributor(s): SIEGEL, Phyllis A | DALY, Joseph P | MARTIN, Christopher | TYLER, Tom.
Material type: 
ArticlePublisher: Ithaca : Johnson Graduate School of Management, September 1997Administrative Science Quarterly 42, 3, p. 558-583Abstract: The studies reported here evaluated the conditions under which the relationship between employees' trust in and support for organizational authorities will be more or less pronounced. We hypothesized that employees' trust in organizational authotities would be more strongly related to their support for the authorities when they perceived the outcomes associated with authorities' decisions to be relatively unfavorable. The results of three field studies, in markedly different contexts, supported this predictions. In essence, the establishment of trust seemes to be a potent force in overcoming the otherwise adverse reactions that employees may exhibit in reaction to decisions yielding unfavorable outcomes. Theoretical implications for the literatures on organizational trust and organizational justice are discussed, as are some practical implications and limitations of the studies
The studies reported here evaluated the conditions under which the relationship between employees' trust in and support for organizational authorities will be more or less pronounced. We hypothesized that employees' trust in organizational authotities would be more strongly related to their support for the authorities when they perceived the outcomes associated with authorities' decisions to be relatively unfavorable. The results of three field studies, in markedly different contexts, supported this predictions. In essence, the establishment of trust seemes to be a potent force in overcoming the otherwise adverse reactions that employees may exhibit in reaction to decisions yielding unfavorable outcomes. Theoretical implications for the literatures on organizational trust and organizational justice are discussed, as are some practical implications and limitations of the studies
Click on an image to view it in the image viewer
There are no comments for this item.