1. The office as the control center 2. Equal employment opportunity requirements 3. Selecting office workers 4. Testing the qualifications of applicants 5. Hiring procedures 6. Orienting office employees 7. Preparing a job evaluation program 8. Job evaluation in action 9. Salary administrarion in the office 10. Problems in salary determination 11. Compensating office executives 12. Supervising office employees 13. Supervisory training 14. Maintaining office discipline 15. Training and developing office workers 16. Recognition and reward 17. Overcoming barriers to communication 18. Getting employee to listen 19. Making the most of employee publications 20. The employee opinion survey 21. Installing a good suggestion system 22. Fringe benefits: retirement plans 23. Insurance programs 24. Employee health 25. Rest periods and coffe breaks 26. Vacation policies and practices 27. Recreation and athletic programs 28. Christmas bonuses and gifts 29. Employee credit unions 30. Handling office grievances 31. Office workers unions 32. Increasing office production 33. Quality control in the office 34. Measuring employee performance 35. Office manuals 36. Getting out the correspondence 37. Central dictation and steno pools 38. The secretarial manual 39. Dandling the mail 40. Records management 41. The principles and rules of filing 42. Retention and storage of records 43. Forms control and design 44. Controlling office supplies 45. Office cosrs and budgets 46. Office buildings and layouts-I 47. Communications systems in the office 48. Selecting office furniture 49. Office machinery and equipment 50. Office duplicating processes 51. Introduction to work simplification 52. Mechanics of work simplification 53. Case studies in works simplification 54. Electronic data processing