Quality is personal : a foundation for total quality management
By: ROBERTS, Harry V.
Contributor(s): SERGESKETTER, Bernard F.
Material type: BookPublisher: New York : Free Press, 1993Description: 169 p.Subject(s): Qualidade Total
Contents:
Foreword Tips for the reader Acknowledgments Introduction 1. Quality, personal quality, and personal quality checklists 2. How to get started on your own personal quality checklist 3. Experiences with personal quality checklists 4. Other routes to personal quality improvement 5. Beyond personal quality Conclusion Appendix: elementary statistics tutorial based on personal quality Index About the authors
Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
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Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 2.16R6446q (Browse shelf) | 1 | Available | 10002509 |
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2.16P96457p Programa de calidad en el servicio publico : | 2.16R1965m Momento da qualidade | 2.16R559v As vinte e duas consagradas leis do marketing | 2.16R6446q Quality is personal : | 2.16R656m Marketing emocional : | 2.16R937m Melhores desempenhos das empresas : | 2.16S2373m Marketing : |
Foreword Tips for the reader Acknowledgments Introduction 1. Quality, personal quality, and personal quality checklists 2. How to get started on your own personal quality checklist 3. Experiences with personal quality checklists 4. Other routes to personal quality improvement 5. Beyond personal quality Conclusion Appendix: elementary statistics tutorial based on personal quality Index About the authors
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