Invisible trade-offs of publiv values : inside dutch railways
By: STEENHUISE, Bauke
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Contributor(s): VAN EETEN, Michel.
Material type: 
ArticlePublisher: Oxford : Blackwell Publishers, June 2008Public Money & Management 28, 3, p. 147-152Abstract: Dutch Railways (NS), a deregulated organization with many stakeholders, deal with multiple, potentially conflicting public values in the operation of a critical infrastructure. This article explains how this organization copes with value-conflicts without making trade-offs. The article has important lessons on safeguarding public values in infrastructure operations
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Dutch Railways (NS), a deregulated organization with many stakeholders, deal with multiple, potentially conflicting public values in the operation of a critical infrastructure. This article explains how this organization copes with value-conflicts without making trade-offs. The article has important lessons on safeguarding public values in infrastructure operations
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