Chapter 1: Bureaucracies as policymaking organizations The contours of public bureaucracy Accountability and performance in public bureaucracies Accountability and its many faces The evolution of accountability The limits of accountability The push for performance The government performance and results act The program assessment rating toll Agency reputations in the real world Accountability and performance: Theories and applications Chapter 2: Bureaucratic reasoning The bounded rationality model Simplifield problem solving Problem disaggregation Standard operating procedures Sunk costs Simulations and tests Implications for policy analysis Motivation Empathy and commitment Representative bureaucracy Attitudes toward risk Organizational advancement Promoting organizational cohesion Consequences of bounded rationality A narrow search Problem disaggregation Approximations Standard operating procedures Chapter 3: The bureaucracy's bosses Delegation, adverse selection, and moral hazard Why bureaucracy? Why delegation varies Implementing child care legislation Managing delegation Presidential power Congressional control of the bureaucracy Judicial review Principal-agent theory and the bureaucracy's clients Principals and principles Chapter 4: The bureaucracy's clients The benefits, costs, and politics of public policy The rise and fall of iron triangles The venues of client participation The notice and comment process Advisory committess and other venues of collaboration Political intervention Client participation and the Internet Client influence on bureaucratic policymaking Business organizations Public interest groups State and local governments Clients and the institutions of government Client participation: Three lessons and beyond Who participates varies Venues vary Influence varies Chapter 5: Networks Network theory The tools approach Intergovernmental relations Environmental protection Health policy Public-private partnerships Contracting out Energy policy Mental health policy Welfare policy Corrections Partnerships without contracts Environmental protection Education Interagency networks The cabinet Office of management and budget Interagency coordination Czars Networks' effectiveness Tools' effectiveness Grants-in-aid Regulation Information Networks: Some conclusions Chapter 6: The politics of disaster management Hurricane Katrina: A crisis with precedent FEMA's evolution Katrina Strikes Applying the theories The coast guard and other success stories September 11,2001: A crisis without precedent The first response Bureaucracy after 9/11 The Iraq war Bureaucratic theories and future terrorist attacks Avian flu pandemic: A crisis in the making? National strategy for pandemic influenza Using the theories to forecast Evaluating bureaucracy in light of the theories Chapter 7: Why are some bureaucracies better than others? Rating the performance of agencies Explaning variations in performance Tasks Relationships Political support Leadership Bureaucracy in the twenty-first century