Total quality management : a selective commentary on its human dimensions
By: CONNOR, Patrick E
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ArticlePublisher: malden, MA : Blackwell Publishers, nov./dec.1997Public administration review: PAR 57, 6, p. 501-509Abstract: This article investigates some of the human dimensions of the total quality management movement (TQM), discussing its costs along with its potencial benefits. It argues that the human costs of TQM are often substancial and may under certain circumstance be largely unavoidable. Indeed, it argues that the human costs of TQM are a direct consequence of middle managers' egos and fears, employee motivations, trivial employee participation, and the coercive nature of team structures. The artcle acknowledges TQM's potential benefits but admonishes its adherents not to ignore its potential costs.
This article investigates some of the human dimensions of the total quality management movement (TQM), discussing its costs along with its potencial benefits. It argues that the human costs of TQM are often substancial and may under certain circumstance be largely unavoidable. Indeed, it argues that the human costs of TQM are a direct consequence of middle managers' egos and fears, employee motivations, trivial employee participation, and the coercive nature of team structures. The artcle acknowledges TQM's potential benefits but admonishes its adherents not to ignore its potential costs.
Public administration review PAR
Nov./Dec. 1997 Volume 57 Number 6
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