A study of the validity of three majos business excellence models in the Asia pacific region
By: JAYAMAHA, Nihal
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Contributor(s): GRIGG, Nigel | MANN, Robin.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, nov./dez. 2009Total Quality Management & Business Excellence 20, 11-12, p. 1213-1227Abstract: The validity of three key Business Excellence (BE) models used in the Asia Pacific Region - the Australian Business Excellence Framework (ABEF), the Baldrige Criteria for Performance Excellence (BCPE), and the Singapore Quality Award Criteria (SQAC) - was studied based on data (item scores) of past applicants of national quality/BE awards. This study greatly enhances understanding of the following: (i) how measurement items in different BE models are related to their assigned categories (constructs); (ii) evidence that there exists a theory underlying BE criteria; and (iii) how theoretical models can be interpreted, from a practical perspective. We found that in general, the level of evidence of measurement validity of the ABEF was lower, compared to the other two BE models. It is recommended that more attention is given to enhancing the precision of measurement items in future model revisions. The heuristics used in this analysis can be applied as a generic method in many other studies.
The validity of three key Business Excellence (BE) models used in the Asia Pacific Region - the Australian Business Excellence Framework (ABEF), the Baldrige Criteria for Performance Excellence (BCPE), and the Singapore Quality Award Criteria (SQAC) - was studied based on data (item scores) of past applicants of national quality/BE awards. This study greatly enhances understanding of the following: (i) how measurement items in different BE models are related to their assigned categories (constructs); (ii) evidence that there exists a theory underlying BE criteria; and (iii) how theoretical models can be interpreted, from a practical perspective. We found that in general, the level of evidence of measurement validity of the ABEF was lower, compared to the other two BE models. It is recommended that more attention is given to enhancing the precision of measurement items in future model revisions. The heuristics used in this analysis can be applied as a generic method in many other studies.
Volume 20
Numbers 11-12
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