Chapter 1 - Training and the organizacional environment Introduction The distinction between training and education Training, education and planned experience Benefits of training The image of training Training and corporate strategy Training and systems thinking Chapter 2 - A systematic approach to training Stages ia a systematic approach to training Chapter 3 - Routes into training Introduction The reactive route The proactive route Summary and conclusions Chapter 4 - Analyses for training Job analisys Job syhthesis and future-oriented job analysis Fucntional analysis Additional job and task analyses Knowledge and topic analysis Manual skills analysis Social skill analysis Analysis of the target population Training needs/content analysis Training criteria and standards Evaluating criteria Chapter 5 - A competence-based approach National Vocational Qualifications General national vocational qualifications Standards of competence The nature of evidence Presentation of evidence Assessment of competence The competence debate Chapter 6 - Training objectives Structure of objetives Sources of information for objectives Writing performance statements Establishing standards and developing end-of-training criteria measures Dealing with attitudes Identifying the conditions The value of training objetives Dissenting views on objectives A response to the dissenting view Chapter 7 - Learning principles and conditions Sequencing the training material Readiness of the learner Ways of learning General conditions of learning Principles and specific conditions supporting learning Conclusion Chapter 8 - The training programme: selection, design and delivery Constraints Target population Strategies and tatics Tactics Reinforcement and transfer tactics Selecting the strategy and tactics Trainer skills Chapter 9 - Assessing effectiveness of training Reaction level Learning level Measuring the acquisition of skills Measuring changes in attitudes job bahaviour and performance level Conclusion Chapter 10 - Auditing training Auditing the training system at the functional level Auditing the training system at the organizational level Chapter 11 - Issues for trainers The position of the training department in the structure of the organization Changing roles of the trainer The consultancy role of the trainer Professional trainers Professional status Marketing the training fucntion A final word Appendix 1: Metohds for obtaining information about performance problems and job/task content Structured interview Observation Questionnaeire Participation Self-written job description Wrok diary Film-video-photography Study of existing personnel records Technical conference/group discussion Appendix 2: sampling Methods of sampling Sample size Appendix 3 - Example of a learning journal Appendix 4: Illustration of a tutor's review of a course Appendix 5 - Example of a checklist to assess trainer performance References Index