Part I. From public management to governance 1. Understanding public management and governance - Tony Bovaird and Elke Löffler 2. The changing context of public policy - Tony Bovaird and Elke Löffler 3. The size and scope of the public sector - Peter M. Jackson 4. Public managemen reforms across OECD countries - Jürgen Blum and Nick Manning Part II. Public management 5. Strategic management in public sector organizations - Tony Bovaird 6. Marketing in public sector organization - Tony Bovaird 7. Contracting for public services - Andrew Erridge 8. Financial management in public sector organizations - James L. Chan and Xuyun Xiao 9. Human resource management in the public sector - Sylvia Horton 10. Managing ICTs in public sector organizations - Christine Bellamy 11. Performance measurement and management in public sector organizations - Geert Bouckaert and Wouter Van Dooren 12. Quality management in public sector organizations - Tony Bovaird and Elke Löffler 13. Process management in public sector organizations - Kuno Schedler and Utz Helmuth 14. Scrunity, inspection and audit in the public sector - John Clarke Part III. Governance as an emerging tredn in the public sector 15. Public governance in a network society - Elke Löffler 16. Partnership working in the public domain - Tony Bovaird and John Tizard 17. Decentralized management: agencies and 'arm's-length' bodies - Christopher Pollitt 18. Public leadership - Mike Broussine 19. Engaging with citizens and other stakeholders - Steve Martin 20. Changing equalities: politics, policies adn practice - Janet Newman and Rachel Ashworth 21. Ethics and standards of conduct - Howard Davis 22. Evidence-based policy and policy - Annette Boaz and Sandra Nutley