TQM, knowledge management and collaborative commerce adoption : a literature review and research framework
By: CHONG, Alain Yee-Loong
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Contributor(s): KENG-BOON, Ooi | BINSHAN, Lin | PEI-LEE, Teh.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, May/June 2010Total Quality Management & Business Excellence 21, 5-6, p. 457-474Abstract: This article discusses the influence of total quality management (TQM) and knowledge management (KM) on collaborative commerce (c-commerce) adoption. An extensive review of literature was carried out to develop an integrated model of TQM and KM to examine the influence of TQM and KM on c-commerce adoption. The findings provide a basis for developing a model to advance the TQM, KM and innovation adoption research literature. This study proposes a new integrated model which includes practices from both TQM and KM theories to examine if these practices will result in an improvement in the adoption of c-commerce. Organisations intending to adopt or increase the level of adoption of c-commerce will be able to make managerial decisions based on TQM and KM practices from this research. The study makes a significant contribution by combining TQM and KM models as a methodological example which is useful for practitioners to track the degree of TQM and KM effects on c-commerce adoption. This model can be used by companies to do a pre-test baseline measurement, and then periodically reassess the effects of any TQM and KM change
This article discusses the influence of total quality management (TQM) and knowledge management (KM) on collaborative commerce (c-commerce) adoption. An extensive review of literature was carried out to develop an integrated model of TQM and KM to examine the influence of TQM and KM on c-commerce adoption. The findings provide a basis for developing a model to advance the TQM, KM and innovation adoption research literature. This study proposes a new integrated model which includes practices from both TQM and KM theories to examine if these practices will result in an improvement in the adoption of c-commerce. Organisations intending to adopt or increase the level of adoption of c-commerce will be able to make managerial decisions based on TQM and KM practices from this research. The study makes a significant contribution by combining TQM and KM models as a methodological example which is useful for practitioners to track the degree of TQM and KM effects on c-commerce adoption. This model can be used by companies to do a pre-test baseline measurement, and then periodically reassess the effects of any TQM and KM change
Volume 21
Numbers 5-6
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