Customer, partner, principal : local government perspectives on state agency performance in Georgia
By: Thomas, John Clayton
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Contributor(s): Poister, Theodore H | ERTAS, Nevbahar.
Material type: 
ArticlePublisher: Cary : Oxford University Press, oct. 2010Subject(s): Administração Regional | Atendimento ao Cidadão | Gestão de Parcerias | Avaliação de Desempenho | Estados UnidosJournal of Public Administration Research and Theory 20, 4, p. 779-799Abstract: Public agencies increasingly perform their functions in partnership with other public, nonprofit, and private sector actors, prompting growing research interest in how these collaborations function. As yet, almost no one has though it worth asking how collaborative partners perceive each other's performance, although these perceptions may themselves constitute important measures of agency effectiveness. Their determinants, in turn, could point to how agency effectiveness might be enhanced. This article examines these perception and their possible determinants for the partnerships between the state of Goergia's Department of Transportation and the state's local governments. Drawing from prior research on citizen satisfaction with local governments, the article proposes a preliminary theory of local government partner perceptions of state agency performance. The relevance of the dimensions officials in Georgia. A conclusing section offers speculations on the meaning of these findings for thinking about public service collaborations
Public agencies increasingly perform their functions in partnership with other public, nonprofit, and private sector actors, prompting growing research interest in how these collaborations function. As yet, almost no one has though it worth asking how collaborative partners perceive each other's performance, although these perceptions may themselves constitute important measures of agency effectiveness. Their determinants, in turn, could point to how agency effectiveness might be enhanced. This article examines these perception and their possible determinants for the partnerships between the state of Goergia's Department of Transportation and the state's local governments. Drawing from prior research on citizen satisfaction with local governments, the article proposes a preliminary theory of local government partner perceptions of state agency performance. The relevance of the dimensions officials in Georgia. A conclusing section offers speculations on the meaning of these findings for thinking about public service collaborations
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