Engaging public sector clients : from service-delivery to co-production
By: Alford, John
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Material type: 
BookPublisher: London : Palgrave Macmillan, 2009Description: 261 p.ISBN: 9780230223769.Subject(s): Estudo de Caso | Setor Público
Contents:
* Introduction: client co-production of public services 1 - The co-production concept 2 - Clients in the public sector 3 - Legal compliance, regulation, and co-production 4 - Theoretical constructs and methodology 5 - Postal service customers as co-producers 6 - Long-term unemployed people as co-producers 7 - Taxpayers as co-producers 8 - Client co-production: an exchange perspective 9 - Managing for client co-production 10 - Implications
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 320.6 A389e (Browse shelf) | Ex. 1 | Preparo Técnico | 10014167 |
* Introduction: client co-production of public services 1 - The co-production concept 2 - Clients in the public sector 3 - Legal compliance, regulation, and co-production 4 - Theoretical constructs and methodology 5 - Postal service customers as co-producers 6 - Long-term unemployed people as co-producers 7 - Taxpayers as co-producers 8 - Client co-production: an exchange perspective 9 - Managing for client co-production 10 - Implications
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