VOLUME 1: KNOWLEDGE MATTERS PART I: FOUNDATIONS OF KNOWLEDGE MANAGEMENT CHAPTER 1 - The Rise of the Knowledge Organization. -- Dave Bennet and Alex Bennet CHAPTER 2 - Knowledge Managers: Who Are They and What Do They Do?. -- James D. McKeen and D. Sandy Staples CHAPTER 3 - On Knowledge Work. -- Ulrike Schultze CHAPTER 4 - Knowledge Fields: Some Post-9/11 Thoughts about the Knowledge-Based Theory of the Firm. -- J.-C. Spender CHAPTER 5 - The Knowledge Economy. -- Paul M. Romer interviewed by Joel Kurtzme CHAPTER 6 - A Knowledge Management Ontology. -- Clyde W. Holsapple and K. D. Joshi
PART II. KNOWLEDGE: A KEY ORGANIZATIONAL RESOURCE CHAPTER 7 - Knowledge and Competence as Strategic Assets. -- David J. Teece CHAPTER 8 - The Intelectual Capital of Nations. -- Leif Edvinsson CHAPTER 9 - Knowledge and Its Attributes. -- Clyde W. Holsapple CHAPTER 10 - Making Knowledge Visible through Knowledge Maps: Concepts, Elements, Cases. -- Martin J. Eppler CHAPTER 11 - Organizational Memory. -- Murray Jennex and Lorne Olfman CHAPTER 12 - Organizational Culture as a Knowledge Resource. -- Timothy Kayworth and Dorothy Leidner CHAPTER 13 - Does Accounting Account for Knowledge?. -- Dan N. Stone and Sony Warsono CHAPTER 14 - Knowledge Management in Action?. -- Jacky Swan PART III. KNOWLEDGE PROCESSORS AND PROCESSING CHAPTER 15 - Agents, Artifacts, and Transformations: The Foundations of Knowledge Flows. -- Brian (Bo) Newman CHAPTER 16 - Organizational Knowledge Acquisition. -- Brian R. Gaines CHAPTER 17 - Problem Solving: A Knowledge Management Process. -- Thomas Whalen and Subhashish Samaddar CHAPTER 18 - Knowledge Creation. -- Suzie Allard CHAPTER 19 - Sensemaking Processes in Knowledge Management. -- Richard J. Boland Jr. and Youngjin Yoo CHAPTER 20 - Creating and Facilitating Communities of Practice. -- Heather A. Smith and James D. McKeen CHAPTER 21 - Knowledge Sharing Proficiencies: The Key to Knowledge Management. -- Jay Liebowitz and Yan Chen CHAPTER 22 - Business Process as Nexus of Knowledge. -- Omar A. El Sawy and Robert A. Josefek, Jr. CHAPTER 23 - The Partnership between Organizational Learning and Knowledge Management. -- Alex Bennet and Dave Bennet PART IV. INFLUENCES ON KNOWLEDGE PROCESSING CHAPTER 24 - Valuing Knowledge Management Behaviors: Linking KM Behaviors to Strategic Performance Measures. -- Susan Conway CHAPTER 25 - A Framework for Security, Control and Assurance of Knowledge Management Systems. -- Rodger Jamieson and Meliha Handzic CHAPTER 26 - Alternative Strategies for Leveraging the Knowledge Asset: A Framework for Managerial Decision-Making. -- John S. Storck and John C. Henderson CHAPTER 27 - The Leaders of Knowledge Initiatives: Qualifications, Roles and Responsibilities. -- Alex Bennet and Robert Neilsen CHAPTER 28 - The 7 C's of Knowledge Leadership: Innovating our Future. -- Debra M. Amidon and Doug Macnamara CHAPTER 29 - Trust and Knowledge Management: The Seeds of Success. -- Dianne P. Ford CHAPTER 30 - Why Knowledge Management Systems Fail; Enablers and Constraints of Knowledge Management in Human Enterprises. -- Yogesh Malhotra CHAPTER 31 - Identifying and Transferring Internal Best Practices. -- Carla O 'Dell and C. Jackson Grayson CHAPTER 32 - Strategic Knowledge Managing in the Context of Networks. -- Sven A. Carlsson
Keyword Index VOLUME 2: KNOWLEDGE DIRECTIONS
Preface
Contributors to Volume PART V. TECHNOLOGIES FOR KNOWLEDGE MANAGEMENT CHAPTER 33 - Tracking the Role and Evolution of Commercial Knowledge Management Software. -- Eric Tsui CHAPTER 34 - Technologies for Knowledge Storage and Assimilation. -- Dan E. O'Leary CHAPTER 35 - Knowledge Processes and Meta Processes in Ontology-Based KnowledgeManagement. -- Steffan Staab, Rudi Studer and York Sure CHAPTER 36 - Knowledge Searching and Services. -- Susan Conway CHAPTER 37 - Technology for Acquiring and Sharing Knowledge Assets. -- Geoffrey P. Malafsky CHAPTER 38 - Technologies for Disseminating Knowledge. -- Paul Gray and Sean Tehrani CHAPTER 39 - Peer-to-Peer Knowledge Management. -- Ajana Susarla, De Liu, and Andrew B. Whinston CHAPTER 40 - Technologies for Knowledge Derivation: On-Line Analytical Processing. -- Dan Davenport and Mark Sena CHAPTER 41 - Knowledge Discovery and Data Mining. -- Chih-Ping Wei, Selwyn Piramuthu, and Michael J. Shaw PART VI. OUTCOMES OF KNOWLEDGE MANAGEMENT CHAPTER 42 - The Dynamic Capabilities of Firms. -- David Teece and Gary Pisano CHAPTER 43 - The Knowledge Chain Model: Activities for Competitiveness. -- Clyde. W. Holsapple and Meenu Singh CHAPTER 44 - Achieving Knowledge Management Outcomes. -- Carla O'Dell, Susan Elliot, and Cindy Hubert CHAPTER 45 - Exploiting Knowledge for Productivity Gains. -- Karl M. Wig and Adriaan Jooste CHAPTER 46 - Knowledge Management and Agility: Relationship and Roles. -- Rick Dove CHAPTER 47 - An Atlas for Knowledge Innovation: Migration from Business Planning to Innovation Strategy. -- Debra M. Amidon and Darius Mahdjoubi CHAPTER 48 - Valuing the Knowledge Management Function. -- Heather A. Smith and James D. McKeen CHAPTER 49 - A Guide for Measuring the Value of KM Investments. -- Susan Hanley and Geoffrey Malafsky PART VII. KNOWLEDGE MANAGEMENT IN ACTION CHAPTER 50 - Knowledge Management in Organizations: The State of Current Practice. -- Heather A. Smith and James D. McKeen CHAPTER 51 - Successful KM Implementations: A Study of Best Practice Organizations. -- Carla 'Dell with Farida Hasanali, Cindy Hubert, Kimberly Lopez, Peggy Odem and Cynthia Raybourn CHAPTER 52 - The Knowledge Strategy Process. -- Rob van der Spek, Josef Hofer-Alfeis, and Jan Kingma CHAPTER 53 - The Force of Knowledge: A Case Study of KM Implementation in the Department of Navy. -- Alex Bennet and Dan Porter CHAPTER 54 - From Inventions Management to Intelectual Capital Management at The Dow Chemical Company: A 100+ Year Journey. -- Sharon L. Oriel CHAPTER 55 - Driving Knowledge Management at Ford Motor Company. -- Dar Wolford and Stan Kwiecien CHAPTER 56 - Managing Intelectual Capital - via E-Learning - at Cisco. -- Thomas M. Kelly and Diane K. Bauer CHAPTER 57 - Transforming Theory into Fact: Hands-On Knowledge Management Initiatives Built on a Reinsurer's Pile of Junk. -- Arthur W. DeTore and Jennifer M. Balliet-Milholland CHAPTER 58 - Knowledge Flow through a Military Joint Task Force Operation. -- Mark E. Nissen CHAPTER 59 - Building a Knowledge Management Foundation at Microsoft Consulting Services. -- Susan Conway PART VIII. THE KNOWLEDGE MANAGEMENT HORIZON CHAPTER 60 - Knowledge Management Education: An Overview of Programs and Instruction. -- Steven Ruth, Nancy C. Shaw and Virgil Frizzell CHAPTER 61 - Evolving Business Forms for the Knowledge Economy. -- Verna Allee CHAPTER 62 - Designing the Knowledge Organization of the Future: The Intelligent Complex Adaptive System. -- Alex Bennet and David Bennet CHAPTER 63 - Commercialization: The Next Phase of Knowledge Management. -- David J. Skyrme CHAPTER 64 - The Convergence of Electronic Business and Knowledge Management. -- Clyde W. Holsapple and Meenu Singh CHAPTER 65 - The Curious Success of Knowledge Management. -- Alan S. Kay
Keyword Index