Includes bibliographical references and index.

1. The implications of 'publicness' for strategix management theory - John Alford 2. The processes of strategy development in the public sector - Nardine Collier, Frank Fishwick and Gerry Johnson 3. Global influences on the public sector - Jan Eppink and Steven de Waal 4. Trust and distrust in regulation and enforcement - Les Prince and Ray Puffitt 5. Measuring up to the best: A manager's guide to benchmarking - Mik Wisniewski 6. The Best Value initiative - Simon Speller 7. Clinical governance - Davis Herbert 8. The Maslin Multi-Dimensional Matrix: A new tool to aid strategic decision making in the public sector - Les Prince and Ray Puffitt 9. Stakeholder mapping: A practical tool for public sector managers - Kevan Scholes 10. Implications of ownership for strategy: The example of commercial semi-state bodies in Ireland - Eleanor Doyle 11. Formation and control of public-private partnerships: A stakeholder approach - Richard Butler and Jaz Gill 12. Public sector partnership and public/voluntary sector partnerships: The Scottish experience - Sandra Hill 13. Strategy and structures in the public sector - Kevan Scholes 14. The relationship between quality, approaches to management control, and the achievement of best value in public sector professionals service organisations - John McAuley 15. Business process re-engineering in the public sector: A case study of the Contributions Agency - Barbara Harrigton, Kevin McLoughlin and Duncan Riddell 16. Devolution and control within the UK public sector: National Health Services Trusts - Tom Forbes 17. Mapping and re-mapping organisational culture: A local government example - Gerry Johnson