Inclui bibliografia e índice

Introduction to the Second Edition - What has Chamged? It's a Digital World -- What Is Good for Business Is Good for the World -- Side Effects -- Goods We Can Build Upon -- Part I -- Trading your Kingdom for a Horse One - Replacing Leadership with Stewardship -- Something More Is Required -- The Essence of Stewardship -- Choosing Partners -- Choosing Empowerment -- Choosing Service -- We Don't Act on What We Know -- The Leadership Question -- The Underbelly of Leadership -- The Stewardship Answer -- Three Organizational Challenges Two - Choosing Partnership over Patriarchy -- Creating Order -- Distributing Ownership and Responsibility -- Partnership as the Alternative -- Balancing Power -- Four Requirements of Partnership Three - Choosing Adventure over Safety -- The Wish for Safety -- Entitlement Is Empowerment Run Aground -- Choosing Empowerment -- Stewardship Begins at Home Four - Choosing Service over Self-Interest -- A Model of Stewardship -- Teaching Revolution to the Ruling Class -- The Realm of Management -- Rank without Privilege -- Connercting the Heart and the Wallet -- The Point Part II - The Redistribution of Power, Purpose, and Wealth A case study - Sometime Later un the Week The Need -- The Players -- The Squeeze -- The Crisis -- The Test -- Possible Solutions Five - Defining the Stewardship Contract -- Principles for the Practice -- The Stewardship Contract -- Life in the Balance Six - Upsetting Expectations - The Emotional Work of Stewardship -- The Trail Is Inside Out -- facing the Wish for Dependency and Dominance -- Freedom's Just Another Word for Escape from Freedom -- Unstated Emotional Wants: Breaking the Pattern -- Just Say No -- I Want My Mentor Seven - Redesigning Management Practices and Structures -- Full Disclosure -- Management Practices -- Changing Basic Architecture -- Boss as Banker and Broker Eight - Rethinking the Role of Staff Functions -- In the Service of the Management -- Police and Conscience th the Line -- Mandated Supplier -- Mandated Services -- Offering Choice and Building Capability -- Service Guarantee Nine - Financial Practies - Creating Accountability with Self-Control -- Money Is About Control -- The Money Is the Message -- Building Widespread Financial Stewardship -- Living Within the Law -- Ten - Human Resources - Ending the Practice of Paternalism -- Institutional Caretaker -- A New Purpose and Role -- The Structure of Human Resources -- Human Resource Practices That Support Stwardship Eleven - Compensation and Performance Evaluation - Overturning the Class System -- The Divine Right of Kings -- Pay Reinforces Class Distinctions -- Performance Not for Sale -- Rank Individualism -- Confunsing Boss Evaluations with Performance -- Pay for Empire -- Reward Systems That Support Stewardship -- The End of Caretaking Part III - The Triumph of Hope over Experience Twelve - Cosmetic Reform - When the Disease Becomes the Cure -- Nothing Is Next -- The Open Office -- Patriarcy Re-creating Itself Thirteen - Re-creating Our Organization Through Stewardship -- Stewardship Strategy for Political Reform -- Steps Toward Political Reform A case study continued -- The Answer to the Power Company Story, "Sometime Later in the Week" Fourteen - Cynics, Victims and Bystanders -- The Power of the Cynic -- Rescuing the Victim -- Facts Won't Help -- Treating Caution as a Choice Fifteen - The Answer to "How"? -- How -- "How?" Is a Defense Sixteen - Stewardship for the Common Good -- The Business Perspective -- The Point