Overview Building the new human resource organization - James W. Walker and Karl F. Price Increasing HR involvement in achieving business change Trends and issues affecting human resources and global business: state-of-the-art and practice - Vincent Caimano, Pat Canavan and Linda Hill A multi-levelinvestigation among HR involvement, HR importance, HR effectiveness and firm performance - Patrick M. Writght, Gary C. McMahan, Scott A. Snell and Barry Gerhart The practice of human resource management: a survey of 130 firms - Gary C. McMahan, Susan A. Mohrman and Edward E. Lawler,III HRM and sustainable competitive advantage: lessons from Delta air lines - Paul M. Swiercz and Barbara A. Spencer Changing HR roles Human resource roles: creating value, not rhetoric - Jill Conner and Dave Ulrich Management-human resource strategic partnering: tracing the roots - James D. Portwood, David Danner and Karl F. Price Providing quality HR services at lower cost Shared services: from vogue to value - Dave Ulrich Internal service quality, customer and job satisfaction: linkages and implications for management - Roger Hallowell, Leonard A. Schlesinger and Jeffrey Zornitsky Reengineering HR through information technology - Arthur Yeung and Wayne Brockbank An analysis managerial motivations behind outsourcing practices in human resources - Scott Lever Measuring the impact of the HR function performance measures for human resources - William E. Reif Strategic human resource management an Australian case study - Peter Howes and Pat Foley Developing human resource capabilities Identifying and developing HR compeencies for the future: keys to sustaining the transformation of HR functions - Arthur Yeung, Patricia Woolcock and John Sullivan Developing human resource leardership capabilities - William G. Stopper