Mentors and mentoring What is a mentor? Why mentoring is an art How mentors do it Can you mentor your own children? Mentoring requires objectivity and distance Should supervisors mentor subordinates? What do mentors do? First impressions Two years earlier: Houston Management at to your health The marketers Morale at TYH, Lucien's story Developing relationships Building trust Alicia, the challenge of overwork Charlie's story: economic problems of TYH The marketers: Charlie's assessment Mentoring young adults Notes to mentoring file: starting a mentoring relationship, the mentoring spirit: Charlie's list Being a role model Katy, the challenge of interpersonal behavior Lucien's story continued: the history of the white walls at TYH Avoiding an apology: the five meaningless games Role modeling Stuart, the challenge of cynicism Notes to mentoring file: mentors as teachers Mentoring through difficult situations Preparing for a difficult conversation When giving feedback is going to be hard Notes to mentoring file: working through problems - when the issues is the person being mentored, when when the person has problems with a Co-worker Collaboration and conflicts Using a network Conflicting agendas Generating enthusiasm and energy Funding the wall rebellion Tom's story: the salary system's negative impact on marketers Tom, the challenge of motivation at the end of a career First impressions of justin The minor "wall rebellion" continues Asking the right questions Alicia's role Job transformation: a process Notes to mentoring file:"clarifying a person's thinking about her current role, transforming the job Straight talk Katy gets the message Straight talk with Katy Handling conflict situations The fallacy of focusing on feelings Handling "sabotage" Responding vs. reacting Straight talk with stuart Notes to mentoring file? the mentor as honest and empathetic listener, responding rather than reacting in conflict situations Buildingconfidence Challenging the status quo Leaving home Getting the "star treatment" Winning approval Asking for a salary increase Notes to mentoring file: explaining how the system works, three taboos when asking for more money Lead, follow and get out of the way Learning the knowledge and skills to succeed Passing down values and culture The "lead, follow and get out of the way" process explained Notes to mentoring file: process summary, mentoring moments Problems and problem solving Overworking others A de-motivating salary system Being treated with respect Interpersonal style Immaturity Solutions Stressful situations Warning signs The conflict between supervising and mentoring Alicia's dilemma The power of purpose Defining options Notes to mentoring file: counseling on personel problems Transitions and changes The fate of TYH The offer A mentoring moment The event Aftermath Getting out of the way The importance of transitions Breaking the news Private good-byes Back to the present News of brad Tough calls

Aprendizagem Organizacional

Aconselhamento