Part I: Context and challenges The public service heritage: context, continuity, and change A day in the life of Maria Hernandez A dynamic environment and key principles Historical and institutional context Reinventing government and implications for HR Values, ethics, and management Summary and conclusion Legal rights and responsibilities: doing the right thing right Privacy issues Job rights and liabilities Discrimination Part II: Process and skills: from start to finish Recruitment: from passive posting to head-hunting Factors in recruitment Recruitment steps Planning and approval Position announcements Recruitment strategies Selection: from civil service commissions to decentralized decision making The bases and origin of selection The hiring process Position management: judicious plan or jigsaw puzzle?? Three types of personnel strategies The origins of position classification and management Piecemeal personnel patterns versus position classification systems Job analysis and evaluation Compensation: vital, visible, and vicious Determination Family-friendly policies: fashionable, flexible, and fickle Workforce and workplace trends Family/work programs Health and wellness programs Flexible work arrangements Implementation, assessment, and evaluation Training and development: creating learning organizations The training function Principles of learning Training strategies Including advanced forms of learning Assessment and evaluation Appraisal"a process in search of a technique Evolution Common types of appraisal Raters Rating errors Improving the process Part III: Designing the future Unions and the government: protectors, partners, and punishers Differing views of unions Paradoxes and contradictions Trends and variations Hostility versus harmony Quality and productivity in the 21st century: continuous improvement Organizational cultures: shaping expectations and rewards Organizational improvement strategies: the HRM connection Improving the HRM function Conclusion: the future as opportunity, not destiny New technologies and human competencies Taking individual responsibility for paradoxes - Envoi