Part I - Introduction and overview Introduction and overview Introduction to the 1996 handbook - Glenn M. Parker history of work teams - Michael Beyerlein Essential conditions for building successful teams - William G. Dyer Part II - Team activities It's those little problems that are hard to figure out - Ed Rose The team formation checklist - Zenger-Miller, Inc The team icon autobiography: a get acquainted exercise - Bette Kraukau Team growth: a learning game - Sivasailam Thiagarajan Building a trust-based organization - Richard P. Kropp, JR The site visit resource guide - Stu Noble Part III - Team instruments Quick check of team member skills - Zenger-Miller, Inc Measuring the financial cost of team conflict - Dan Dana Continuum of work structures - Gayle Porter and Sue Easton Team competency tool: a team development instrument - B. J. Chakiris, Kenneth Chakiris, and Patricia Kay Felkins The team realignment tool: a mature team assessment - Deborah Harrington-Mackin Part IV - Case studies Large-scale change at amoco: becoming team-based - J. Thomas Buck, Nancy J. Finley, Mary Rahaim, and Lynn wilson A critical examination of afailed attempt to implement self-directed work teams: how a success turner into afailure - Glenn Varney and Dan Diers The performance appraisal team: a peer appraisal case study - Lee Royal A model for global work teams Success with pay-for-knowledge compensation: the evolution of a program shaped by operators - Gerald D. Klein Part V - Practical theory Teams in the age of systems - Peter R. Scholtes Selecting the right team structure to work in your organization - Sue Easton and Gayle Porter Trust: the great teamwork enabler - Larry Meeker Handling conflicts in teams - Lois B. Hart, Ed.D Every player contributes to the process - Maureen O'Brien The elements of team empowerment - Kenneth W. Thomas, Ph.D. and Walter G. Tymon, Jr., Ph.D Part VI - Organizational issues Aligning the organization for ateam-based strategy - David W. Jamieson, Ph.D Update your tool box for teams - Steven L. Phillips, Ph.D The truth from the trenches - Amy J. Katz, Ph.D., Darlene Russ-Eft, Ph.D., Linda Moran, and Lilanthi Ravishankar Implementation myopia to implementation mania: five ways to make the transition - Dominick Volini, Ph.D How to mesure the results of work teams - Jack Zigon Team design of a group incentive plan: brief overview of the model reinforcement - Jerry Mcadams Part VII - Team resorces Trust in teams: an annotated bibliography - Liz Teal Resources in creating self-managed work teams - Gerald D. Klein Resources on empowerment - Victor M. Kline Part VIII - Contributors Contributors to the 1996 handbook