The state of quality management implementation : a cross-senctional study of quality-oriented companies in Hong Kong
By: KEE-HUNG Lai
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Contributor(s): WEEARAKOON, Thilaka S | T. C. E.Cheng.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, January 2002Total Quality Management 13, 1, p. 29-38Abstract: This paper reports the current status of quality management implementation in quality-oriented companies in Hong Kong, identifies the major problems they encounter and suggests future direcitons for quality managmetn in Hong Kong. We use the critical factors of quality management developed by Black and Porter (1996, Decision Sciences, 27, pp. 1-21) as the evaluation citeria for this study. Using a structured questionnaire, we surveu over 1000 companies with an operational quality managment system and receive 304 valid responses for data analysis. The respondent companies are classified into four industry types: manufacturing, service, construction and public utility. The results display a cross-section of their quality management implementation status in these different industries in Hong Kong. We find that these comanies in the public utility and service industries appear to have a higher level of quality managment implementation than those in the manufacturing and construction industries. They also seem to differ in their emphases on their quality managmeent implementation. Implication of the results and sugestions for quality management implementation are provided
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This paper reports the current status of quality management implementation in quality-oriented companies in Hong Kong, identifies the major problems they encounter and suggests future direcitons for quality managmetn in Hong Kong. We use the critical factors of quality management developed by Black and Porter (1996, Decision Sciences, 27, pp. 1-21) as the evaluation citeria for this study. Using a structured questionnaire, we surveu over 1000 companies with an operational quality managment system and receive 304 valid responses for data analysis. The respondent companies are classified into four industry types: manufacturing, service, construction and public utility. The results display a cross-section of their quality management implementation status in these different industries in Hong Kong. We find that these comanies in the public utility and service industries appear to have a higher level of quality managment implementation than those in the manufacturing and construction industries. They also seem to differ in their emphases on their quality managmeent implementation. Implication of the results and sugestions for quality management implementation are provided
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