Managing relationship-driven competence dynamics in professional service organisations
By: SKAATES, Maria Anne
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Contributor(s): SEPPANEN, Veikko.
Material type: 
ArticlePublisher: 2002Subject(s): Serviço Profissional | Competência | Relacionamento com o cliente | Mutualidade | Particularidade | Contrato R&D | Gestão do ConhecimentoEuropean Management Journal 20, 4, p. 430-437Abstract: Client relations play a major role in the competence development of professional service providers. However mutually and particularity are also key concerns in providers' client relationships. There-fore four inter-linked frameworks for classifying relationship-related competence dynamics at the levels of the organisation, relationship, and network of relationships are pesented. The frameworks are illustrated in a case concerning fault diagnosis software projects undertaken by Finnish contractrual R&D provider VTT Electronics. Finally, suggestions are made concerning the use of the suggestions are made concerning the use of the frameworks by managers of professional service organisations to develop an increased understanding of their own client relatioship-specific competnence dynamics
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Client relations play a major role in the competence development of professional service providers. However mutually and particularity are also key concerns in providers' client relationships. There-fore four inter-linked frameworks for classifying relationship-related competence dynamics at the levels of the organisation, relationship, and network of relationships are pesented. The frameworks are illustrated in a case concerning fault diagnosis software projects undertaken by Finnish contractrual R&D provider VTT Electronics. Finally, suggestions are made concerning the use of the suggestions are made concerning the use of the frameworks by managers of professional service organisations to develop an increased understanding of their own client relatioship-specific competnence dynamics
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