Evolving forms of quality management in local government : lessons form the Best Value pilot programme
By: Lewis, Michael
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Contributor(s): Hartley, Jean.
Material type: 
ArticlePublisher: 2001Policy & Politic 29, 4, p. 477-496Abstract: This article explores the relationship between Quality Management (QM) and Best Value. It investigates how well Best Value incorporates established QM practice and moreover, whether the framework has also encouraged any innovative QM developments. Conceptual and practice-centred models of local government service quality provide the structure to explore empirical evidence gathered from the Best Value pilot programme, with more specific reference to the Cumbria County Council case and a number of other shorter exemplars. The article concludes with reflection on the limitations of the study and a discussion of its managerial, governance and future a research implications
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
This article explores the relationship between Quality Management (QM) and Best Value. It investigates how well Best Value incorporates established QM practice and moreover, whether the framework has also encouraged any innovative QM developments. Conceptual and practice-centred models of local government service quality provide the structure to explore empirical evidence gathered from the Best Value pilot programme, with more specific reference to the Cumbria County Council case and a number of other shorter exemplars. The article concludes with reflection on the limitations of the study and a discussion of its managerial, governance and future a research implications
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