Quality i the marketplace : a theoretical and empirical invetisgation
By: HANSEN, Torben
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Material type: 
ArticlePublisher: 2001Subject(s): Quality | TQM | Expectations | Value | Excellence | Producers Criteria | Consumers CriteriaEuropean Management Journal 19, 2, p. 203-211Abstract: Quality is an ambiguous concept. Through a number of authors have contributed with both classifications and definitons of the quality concept here is still considerable confusion about the application of quality. In this article, quality is seen in the context of the essential transformation problem which may exist between the supplier and the customer. On this basis, a common frme of reference for dealing with the concept of quality is proposed. It is further underlined that it is vital for succesful implementation of TQM for there to be a correspondence between the suppliers and their customers interpretations of quality. The performance of a quantitative study indicates, however, that suppliers may use the concept of quality in an inconsistent way when daling with the concept in the marketplace
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Quality is an ambiguous concept. Through a number of authors have contributed with both classifications and definitons of the quality concept here is still considerable confusion about the application of quality. In this article, quality is seen in the context of the essential transformation problem which may exist between the supplier and the customer. On this basis, a common frme of reference for dealing with the concept of quality is proposed. It is further underlined that it is vital for succesful implementation of TQM for there to be a correspondence between the suppliers and their customers interpretations of quality. The performance of a quantitative study indicates, however, that suppliers may use the concept of quality in an inconsistent way when daling with the concept in the marketplace
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