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HR transformation at AT&T Consumer Services

Material type: materialTypeLabelArticlePublisher: 2002Subject(s): Gestão de Pessoas | Prestação de Serviços | Agente de Mudança | Proteção ao Consumidor | Telecomunicações | Segundo SetorHuman Resource Management International Digest 10, 5, p. 6-11Abstract: The case study details the context within which corporate and HR change have been achieved, how HR transformation occurred, HR as a strategic business process and the human-performance system model, which is a guiding framework for aligning HR and individual performance with business goals and newly emerging priorities. The article contains much to interest HR specialists, in particular in describing the transitions the HR function has made and the impacts on an HR specialist's thinking, knowledge, competency and skills
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Periódico Biblioteca Graciliano Ramos
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The case study details the context within which corporate and HR change have been achieved, how HR transformation occurred, HR as a strategic business process and the human-performance system model, which is a guiding framework for aligning HR and individual performance with business goals and newly emerging priorities. The article contains much to interest HR specialists, in particular in describing the transitions the HR function has made and the impacts on an HR specialist's thinking, knowledge, competency and skills

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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