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1.
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Administração estratégica de serviços : operações para a satisfação do cliente / por Irineu G. N. Gianesi e Henrique Luiz Corrêa. --
by Gianesi, Irineu G. N | Corrêa, Henrique Luiz. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658 G433a] (1).
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2.
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Alternative service delivery : sharing governance in Canada / editado por Robin Ford e David Zussman. --
by Ford, Robin [ed.] | Zussman, David [ed.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Toronto, Ontario : Institute of Public Administration of Canada, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.63 A4665a] (1).
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3.
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Curso de actualizacion en aquisiciones y bienes muebles : marzo - agosto
by Coordinación de Desarrollo y Formación Permanente. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Mexico : INAP, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.53 C977] (1).
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4.
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Auditoria contábil
by FRANCO, Hilário | MARRA, Ernesto. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 1982Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.17F8251a] (1).
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5.
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Administração de serviços : estratégia e liderança na empresa de serviços / por Richard Normann. --
by Normann, Richard. Edition: 2. ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : Atlas, 1993Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658 N849a] (1).
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6.
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Complex contracting out for information technology
by Organisation for Economic Co-operation and Development (OECD). Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : OECD, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.538 C73773] (1).
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7.
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HR transformation at AT&T Consumer Services Source: Human Resource Management International DigestMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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8.
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O governo eletrônico no estado de São Paulo / por Oscar Adolfo Sanchez e Marcelo Araújo. --
by Sanchez, Oscar Adolfo | Araújo, Marcelo. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : CEDEC, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 384.334 S2111g] (2).
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9.
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Roteiro para desburocratizar
by Brasil. Ministério do Planejamento, Orçamento e Gestão. Secretaria de Gestão. Programa Nacional de Desburocratização. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasília : MP, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4060981 R843] (1).
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10.
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Contratos de concessão de serviços públicos : equilíbrio econômico-financeiro / por José Anacleto Abduch Santos. --
by Santos, José Anacleto Abduch. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Curitiba : Juruá, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.63 S2375c] (1).
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11.
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Assessing the relation between satisfaction with public service delivery and trust in government : the impact of the predisposition of citizens toward government on evalutions of its performance
by KAMPEN, Jarl K | WALLE, Steven Van de | Bouckaert, Geert. Source: Public Performance & Management ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk, NY : M.E. Sharpe, June 2006Availability: No items available
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12.
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Tercer sector y co-gestión de políticas en España y Uruguay : un matrimonio por conveniencia? / por Cecilia Rossell Odriozola. --
by Rossell Odriozola, Cecilia. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : INAP, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 330.126 R828t] (1).
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13.
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E-gobierno para un mejor gobierno / traduzido por Teodoro Sacristán. --
by Organisation for Economic Co-operation and Development (OECD). Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : INAP/OCDE, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 384.334 E111] (1).
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14.
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O financiamento de obras e de serviços públicos / por Adilson Abreu Dallari e Adriano Murgel Branco. --
by Dallari, Adilson Abreu | Branco, Adriano Murgel. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : Paz e Terra, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 344.06 D144f] (1).
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15.
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Fortalecimiento de los sistemas de monitoreo y evaluación (M&E) en América Latina : guía para la elaboración de términos de referencia orientados a la contratación de servicios de consultoría para la evaluación de programas y proyectos gubernamentales / organizado por Alejandro Medina Giopp. --
by Medina Giopp, Alejandro [org.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Caracas : CLAD, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351.098 F7369] (2).
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16.
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Articulação federativa na prestação de serviços sociais no Brasil / por Aldino Graef. --
by Graef, Aldino. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available
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17.
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Emotion in a call centre SME : a case study of positive emotion management
by KOSKINA, Aikaterini | KEITHLEY, Don. Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, june 2010Availability: No items available
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18.
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A prestação pelo setor público não estatal dos serviços de saúde pública : análise de hipóteses e potencialidades / por Laís Silveira Costa, Paulo Marques, Taís R. Borges. --
by COSTA, Laís Silveira | MARQUES, Paulo | BORGES, Taís R. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available
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19.
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O Estado, a administração e os serviços públicos no mundo democrático : RSP revisitada / por Themístocles B. Cavalcanti. --
by CAVALCANTI, Themístocles B. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available
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20.
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Factors influencing pecial purpose service delivery among counties
by FARMER, Jayce L. Source: Public Performance & Management ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk, NY : M.E. Sharpe, jun. 2010Availability: No items available
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