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1.
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Manual de servicios públicos municipales Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: México : INAP / BANOBRAS, 1989Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.10M2941m] (1).
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2.
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Auditoria contábil
by FRANCO, Hilário | MARRA, Ernesto. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 1982Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.17F8251a] (1).
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3.
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HR transformation at AT&T Consumer Services Source: Human Resource Management International DigestMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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4.
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O governo eletrônico no Estado de São Paulo
by SANCHEZ, Oscar Adolfo | ARAUJO, Marcelo. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : CEDEC, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.24S2111g] (2).
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5.
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Desburocratização : roteiro para desburocratizar
by BRASIL. Ministério do Planejamento, Orçamento e Gestão. Secretaria de Gestão. Programa Nacional de Desburocratização. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : MP, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11B8233dr] (1).
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6.
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Contratos de concessão de serviços públicos : equilíbrio econômico-financeiro
by SANTOS, José Anacleto Abduch. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Curitiba : Juruá, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11 S2375c] (1).
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7.
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Assessing the relation between satisfaction with public service delivery and trust in government : the impact of the predisposition of citizens toward government on evalutions of its performance
by KAMPEN, Jarl K | WALLE, Steven Van de | Bouckaert, Geert. Source: Public Performance & Management ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk, NY : M.E. Sharpe, June 2006Availability: No items available
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8.
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Tercer sector y co-gestión de políticas en España y Uruguay : un matrimonio por conveniencia? / por Cecilia Rossell Odriozola. --
by Rossell Odriozola, Cecilia. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : INAP, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 330.126 R828t] (1).
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9.
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O financiamento de obras e de serviços públicos
by DALLARI, Adilson Abreu | BRANCO, Adriano Murgel. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Paz e Terra, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.21D144f] (1).
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10.
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Fortalecimiento de los sistemas de monitoreo y evaluación (M&E) en América Latina : guía para la elaboración de términos de referencia orientados a la contratación de servicios de consultoría para la evaluación de programas y proyectos gubernamentales / organizado por Alejandro Medina Giopp. --
by Medina Giopp, Alejandro [org.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Caracas : CLAD, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351.098 F7369] (2).
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11.
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Articulação federativa na prestação de serviços sociais no Brasil / por Aldino Graef. --
by Graef, Aldino. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available
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12.
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Emotion in a call centre SME : a case study of positive emotion management
by KOSKINA, Aikaterini | KEITHLEY, Don. Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, june 2010Availability: No items available
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13.
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A prestação pelo setor público não estatal dos serviços de saúde pública : análise de hipóteses e potencialidades / por Laís Silveira Costa, Paulo Marques, Taís R. Borges. --
by COSTA, Laís Silveira | MARQUES, Paulo | BORGES, Taís R. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available
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14.
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O Estado, a administração e os serviços públicos no mundo democrático : RSP revisitada / por Themístocles B. Cavalcanti. --
by CAVALCANTI, Themístocles B. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available
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15.
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Factors influencing pecial purpose service delivery among counties
by FARMER, Jayce L. Source: Public Performance & Management ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk, NY : M.E. Sharpe, jun. 2010Availability: No items available
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16.
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Are you being served? Europeanizing and re-regulating the single market in services
by MENZ, Georg. Source: Journal of European Public PolicyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, oct. 2010Availability: No items available
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17.
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Evaluating satisfaction with PCM services for school construction : a case study of primary school projects
by CHEN, Wei Tong | LIAO, Shen Li | LU, Chun Sheng | MORTIS, Leonard. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, apr. 2010Availability: No items available
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18.
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Patterns of empowerment and leadership style in project environment
by NAUMAN, Shazia | KHAN,Azhar Mansur | EHSAN, Nadeem. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, oct. 2010Availability: No items available
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19.
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Stakeholder perspective on urban transport system service quality
by WANG, Shu-Mei | FENG, Cheng-Min | HSIEH, Cheng-Hsien. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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20.
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Customer service quality improvement in the public sector through the internet
by HA, Sung Ho | LEE, Min Jung. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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