Quality improvement in european public services : concepts, cases and commentary
Contributor(s): Bouckaert, Geert
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Material type: 
BookPublisher: London : SAGE, 1995Description: 190 p.Subject(s): Serviço Público | Qualidade | Estudo de Caso | Alemanha | Franca | Holanda | Reino Unido | Suecia| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.19Q15q (Browse shelf) | 1 | Available | 10000457 |
Part one: definition and operationalization Defining quality - Christopher Pollit and Geert Bouckaert Measuring quality - Geert Bouckaert Part two: case studies Quality measurement and quality assurance in european higher education - Frans van Vught and Don F. Westerheijden Quality in the french public service - Sylvie Trosa Quality improvement in german local government - Helmut Klages et al Quality improvement in local contracts: environmental services in harlow - Lucy Gaster Quality in swedish higher education: a pilot study - Hellen Westlund Costing non-conformance at an NHS hospital: a pilot study - Richard Joss Quality improvement in the dutch department of defence - Nico Mol Enhancing quality in the police service: leicestershire constabulary - Stephen Hanney Part three: overview Improvement strategies - Christopher Pollitt Concluding reflections - Geert Bouckaert
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