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	21.	El papel de los indicadores de gestión en la administración y de la filosofía de calidad en la administración local : estudio de un caso by BLANCO DOPICO, María Isabel \| AIBAR GUZMÁN, Beatriz \| AIBAR GUZMÁN, Cristina. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2007Availability: No items available Add to cart (remove)
	22.	Handbook on business process management 1 : introduction, methods, and information systems / edição por Clyde W. Holsapple. -- by Holsapple, Clyde W [ed.]. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Heidelberg : Springer, 2013Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.365 H236] (1). Add to cart (remove)