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1.
The contribution of business excellence models in retoring failed improvement initiatives

by MACLEDO, Alasdair | BAXTER, Lynne.

Source: European Management JournalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: 2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

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2.
Adoption and persistence of TQM programmes – case studies of five New Zealand organizations

by VENKATESWARLU, P | NILAKANT, V.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, September 2005Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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