The contribution of business excellence models in retoring failed improvement initiatives
By: MACLEDO, Alasdair
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Contributor(s): BAXTER, Lynne.
Material type: 
ArticlePublisher: 2001Subject(s): Melhoria do Desempenho | Gestão de Qualidade Total | Modelo de Qualidade | Implementação | Estudo de Caso | Failed Inititatives | Mudança de CulturaEuropean Management Journal 19, 4, p. 392-403Abstract: This paper contrasts the generally accepted view that quality is a key factor in long-term prosperity with the failure reported by some four out of every five organisations to achieve the expected outcome from Total Quality Management (TQM) initiatives; the development and role of Quality Awards and Models in stimulating the attainment of improved quality levels world-wide is assessed. Three industrial case studies demonstrate how the discerning application of a quality model - standard or bespoke - can facilitate the resurrection of an initially ineffective performance improvement initiative
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
This paper contrasts the generally accepted view that quality is a key factor in long-term prosperity with the failure reported by some four out of every five organisations to achieve the expected outcome from Total Quality Management (TQM) initiatives; the development and role of Quality Awards and Models in stimulating the attainment of improved quality levels world-wide is assessed. Three industrial case studies demonstrate how the discerning application of a quality model - standard or bespoke - can facilitate the resurrection of an initially ineffective performance improvement initiative
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