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The contribution of business excellence models in retoring failed improvement initiatives (Record no. 9797)

000 -LEADER
fixed length control field 01432naa a2200277uu 4500
001 - CONTROL NUMBER
control field 9658
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211154805.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 021230s2005 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name MACLEDO, Alasdair
9 (RLIN) 6445
245 10 - TITLE STATEMENT
Title The contribution of business excellence models in retoring failed improvement initiatives
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2001
520 3# - SUMMARY, ETC.
Summary, etc. This paper contrasts the generally accepted view that quality is a key factor in long-term prosperity with the failure reported by some four out of every five organisations to achieve the expected outcome from Total Quality Management (TQM) initiatives; the development and role of Quality Awards and Models in stimulating the attainment of improved quality levels world-wide is assessed. Three industrial case studies demonstrate how the discerning application of a quality model - standard or bespoke - can facilitate the resurrection of an initially ineffective performance improvement initiative
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Melhoria do Desempenho
9 (RLIN) 19062
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Gestão de Qualidade Total
9 (RLIN) 19063
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Modelo de Qualidade
9 (RLIN) 19064
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Implementação
9 (RLIN) 12939
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Estudo de Caso
9 (RLIN) 11993
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Failed Inititatives
9 (RLIN) 19065
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Mudança de Cultura
9 (RLIN) 19066
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name BAXTER, Lynne
9 (RLIN) 19067
773 08 - HOST ITEM ENTRY
Title European Management Journal
Related parts 19, 4, p. 392-403
Place, publisher, and date of publication , 2001
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20021230
Operator's initials, OID (RLIN) Cassio
Cataloger's initials, CIN (RLIN) Cassio
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20130625
Operator's initials, OID (RLIN) 1238^b
Cataloger's initials, CIN (RLIN) karina
Holdings
Status de empréstimo Status de perda Status de danificação Restrição de uso Não pode ser emprestado Código da coleção Localização permanente Localização atual Data de aquisição Date last seen Preço efetivo a partir de Tipo de material
          Periódico Biblioteca Graciliano Ramos Biblioteca Graciliano Ramos 2017-09-27 2017-09-27 2017-09-27 Periódico

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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