MACLEDO, Alasdair
The contribution of business excellence models in retoring failed improvement initiatives - 2001
This paper contrasts the generally accepted view that quality is a key factor in long-term prosperity with the failure reported by some four out of every five organisations to achieve the expected outcome from Total Quality Management (TQM) initiatives; the development and role of Quality Awards and Models in stimulating the attainment of improved quality levels world-wide is assessed. Three industrial case studies demonstrate how the discerning application of a quality model - standard or bespoke - can facilitate the resurrection of an initially ineffective performance improvement initiative
Melhoria do Desempenho
Gestão de Qualidade Total
Modelo de Qualidade
Implementação
Estudo de Caso
Failed Inititatives
Mudança de Cultura
The contribution of business excellence models in retoring failed improvement initiatives - 2001
This paper contrasts the generally accepted view that quality is a key factor in long-term prosperity with the failure reported by some four out of every five organisations to achieve the expected outcome from Total Quality Management (TQM) initiatives; the development and role of Quality Awards and Models in stimulating the attainment of improved quality levels world-wide is assessed. Three industrial case studies demonstrate how the discerning application of a quality model - standard or bespoke - can facilitate the resurrection of an initially ineffective performance improvement initiative
Melhoria do Desempenho
Gestão de Qualidade Total
Modelo de Qualidade
Implementação
Estudo de Caso
Failed Inititatives
Mudança de Cultura
