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1261.
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Experts and European transport integration, 1945-1958
by SCHOT, Johan | SCHIPER, Frank. Source: Journal of European Public PolicyMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, mar. 2011Availability: No items available
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1262.
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Who takes the hit? Ministerial advisers and the distribution of welfare state cuts
by DAHLSTRÖM, Carl. Source: Journal of European Public PolicyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, mar. 2011Availability: No items available
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1263.
|
Self-assessment for measuring business excellence : The MUSABE method
by POLITIS, Yannis | SISKOS, Yannis. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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1264.
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the Impact of customer relationship management through implementation of information systems
by KU, Edward C. S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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1265.
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Stakeholder perspective on urban transport system service quality
by WANG, Shu-Mei | FENG, Cheng-Min | HSIEH, Cheng-Hsien. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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1266.
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Exploring TQM-Innovation relationship in continuing education : A system architecture and propositions
by LIAO, Shu-Hsien | CHANG, Wen-Jung | WU, Chi-Chuan. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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1267.
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Factors driving website success : the key role of Internet customisation and the influence of website design quality and Internet marketing strategy
by FAN, Wei-Shang | TSAI, Ming-Chun. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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1268.
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Customer service quality improvement in the public sector through the internet
by HA, Sung Ho | LEE, Min Jung. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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1269.
|
Testing the criticality of HR-TQM factors in the Malaysian higher education context
by ALI, Noor Azman | MAHAT, Fauziah | ZAIRI, Mohamed. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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1270.
|
C-Kano model : a novel approach for discovering attractive quality elements
by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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1271.
|
A framework for quality dimensions of knowledge management systems
by OWLIA, Mohammad Saleh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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1272.
|
Using behavior theory to investigate individual-level determinants of employee involvement in TQM
by TANG, Zhongjun | CHEN, Xiaohong | WU, Zhengwen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, dec. 2010Availability: No items available
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1273.
|
A study on the relationship between the PDSA cycle of green purchasing and the performance of the SCOR model
by HWANG, Yeong-Dong | WEN, Yuan-Feng | CHEN, Mu-Chen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available
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1274.
|
A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports
by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, António Guimarães. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available
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1275.
|
The effect of TQM practices on employee satisfaction and loyalty in government
by CHANG, C. C | CHIU, C. M | CHEN, C. A. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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1276.
|
Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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1277.
|
An award journey for business excellence : the case study of a public sector unit
by MADAN, Pankaj. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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1278.
|
Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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1279.
|
An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.
by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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1280.
|
Managing Complex Governance Systems : dynamics, self-organization and coevolution in public investments / editado por Geert Teisman, Arwin van Buuren e Lasse Gerrits. --
by Teisman, Geert [editor] | Buuren, Arwin van [editor] | Gerrits, Lasse [editor]. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Routledge, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.406 M2666] (1).
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