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161.
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Quality management in a danish business school : a head of department perspective
by JUHL, Hans Jorn | CHRISTENSEN, Michael. Source: Total quality management & business excellenceMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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162.
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THE Relationship between business excellence and performance : an empirical study using Kanji's leadership execellence model
by OAKLAND, J.S | TANNER, S.J. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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163.
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Revisiting a TQM research project : the quality improvement activities of TQM
by MANN, Robin. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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164.
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Developing versus developed companies in business excellence initiatives
by HAFFER, Rafal | KRISTENSEN, Kai. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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165.
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The Effect of supply chain disruptions on shareholder value
by HENDRICKS, Kevin B | SINGHAL, Vinod R. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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166.
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Human resources and organisational excellence
by ZINK, Klaus J. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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167.
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From P economy to K economy : an empirical study on knowledge-based quality factors
by ALSADHAN, Abdulaziz O | ZAIRI, Mohamed | KEOY, Kay Hooi Alan. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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168.
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Human aspect in service quality : EPSI benchmark studies
by EKLÖF, Jan | SELIVANOVA, Irina. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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169.
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Customer satisfaction and customer loyalty as predictors of future business potential
by ESKILDSEN, Jacob | KRISTENSEN, Kai. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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170.
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SEM-based customer satisfaction measurement : on multicollinearity and robust PLS estimation
by WESTLUND, Anders H | KÄLLSTRÖM, Mari | PARMLER, Johan. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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171.
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Component-based structural equation modelling
by TENENHAUS, Michel. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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172.
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Factors critical to the success of a Six-Sigma quality program in an australian hospital
by HILTON, Roger | BALLA, Margaret | SOHAL, Amrik. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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173.
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Development of e-service quality measure for internet-based financial institutions
by SOHN, Changsoo | TADISINA, Suresh. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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174.
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Quality management case studies in the UK construction industry
by DELGADO-HERNANDEZ, David Joaquin | ASPINWALL, Elaine. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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175.
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The Competitive advantages of quanta computer - the world's leading notebook PC manufacturer in Taiwan
by CHANG, Shih-Chi | PAN, Lee-Yun | YU, Hsiao-Cheng. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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176.
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From consumer satisfaction to repurchase intention : the role of price tolerance in a competitive service market
by HE, Yanqun | CHAN, Lai K | TSE, Siu-Keung. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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177.
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Service quality at an Inland revenue board's branch office in Malaysia
by TAMBI, Abdul Malek Bin A | GHAZALI, Maznah Che | RAHIM, Nor Azli Bin Abdul. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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178.
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Improving service quality and organisation performance through human resource practices : a case study
by LI, Jui-Min | YANG, Jen-Shou | WU, Hsin-Hsi. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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179.
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Knowledge management : the fundamental component for delivery of quality
by STEWART, Deb | WADDELL, Dianne. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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180.
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The ranking of higher education institutions : a deduction or delusion?
by TAMBI, Abdul Malek Bin A | GHAZALI, Maznah Che | YAHYA, Norasikin Binti. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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