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241.
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Pesquisas de satisfação dos usuários dos serviços públicos : conceitos e instrumentos
by BRASIL. MINISTÉRIO DO PLANEJAMENTO, ORÇAMENTO E GESTÃO. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : ENAP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233p] (3). On order (1).
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242.
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Transparência e responsabilização no setor público : fazendo acontecer
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MP / SEGES, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15T7726t] (4).
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243.
|
La fin des technocrates? / por Luc Rouban. --
by Rouban, Luc. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : Presses de Sciences Po, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4060944 R853f] (1).
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244.
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Strategic choices in reforming public service employment : an international handbook
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Palgrave, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.03S8981s] (1).
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245.
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The politics of civil service reform
by SCHULTZ, David A | Maranto, Robert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Peter Lang, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11S3871p] (1).
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246.
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The new public service
by LIGHT, Paul Charles. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Washington : Brookings Institutions , 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.23L7232n] (1).
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247.
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Administrations in transition : modernisation of public administration in four countries: Portugal, the Netherlands, Ireland and France / por Isabel Corte-Real... [et al.]. --
by Corte-Real, Isabel | Nomden, Koen | Kelly, Michael | Petiteville, Franck. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Maastricht : European Institute of Public Administration, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.406094 C827a] (1).
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248.
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Public service and democracy : ethical imperatives for the 21st century
by GAWTHROP, Louis C. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Chatham House , 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.12G284p] (1).
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249.
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Ethical management for the public services
by Lawton, Alan. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Philadelphia : Open University, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.13L4257e] (1).
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250.
|
Politicians, bureaucrats and administrative reform
by Pierre, Jon (Ed.). Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Routledge, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 322.44 P7695] (1).
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251.
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Resource allocation in the public sector : values, priorities and markets in the management of public services
by FISHER, C.M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Routledge, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.23F5331r] (1).
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252.
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La provisión de puestos de trabajo en la administración general del Estado
by FERREIRA FERNANDEZ, A. Xavier. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : INAP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.16F3831p] (2).
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253.
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Regulacion y control de la calidad de los servicios publicos privatizados: los casos del servicio de gas natural, electricidad y agua potable
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Buenos Aires : INAP, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.20R3441r] (1).
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254.
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Estratégias de orientação para o usuário-cidadão Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : ENAP, 2001Availability: No items available On order (1).
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255.
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Public consultation guide : changing the relationship between government and canadians
by STERNE, Peter | ZAGON, Sandra. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.05S8397p] (1).
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256.
|
Making policy : a guide to the federal government's policy process / por Glen Milne. --
by Milne, Glen. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Ottawa : Canadian Cataloguing in publication data, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 320.60971 M6591m] (1).
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257.
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Le guide de la gestion par programmes : vers une culture du résultat
by Trosa, Sylvie. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Éditions d'Organisation, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11T857g] (1).
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258.
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Réussir le changement dans le service public
by Guyon, Christian. Edition: 2. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Édition d'Organisation, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.39 G989r] (1).
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259.
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Le management territorial à l'ère des réseaux
by PRAX, Jean-Yves. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Éditions d'Organisation, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11P919m] (1).
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260.
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Innovations and good practices in single-window service
by BENT, Stephen | KERNAGHAN, Kenneth | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.24B475i] (1).
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