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401. Patron-client politics and its implications for good governance in Bangladesh

by SARKER, Abu Elias.

Source: International Journal of Public Administration - IJPAMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia : Routledge, October 2008Availability: No items available

402. Comparing welfare service delivery among public, nonprofit and for-profit work agencies

by Riccucci, Norma M | MEYERS, Marcia K.

Source: International Journal of Public Administration - IJPAMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia : Routledge, October 2008Availability: No items available

403. What services are public? what aspects of performance are to be a ranked? : the case of "services of general interest"

by WALLE, Steven Van de.

Source: International public management journalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia, PA : Routledge, September 2008Availability: No items available

404. The Politics of governance ratings

by ARNDT, Christiane.

Source: International public management journalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia, PA : Routledge, September 2008Availability: No items available

405. Rating the rankings : assessing international rankings of public service performance

by Hood, Christopher | DIXON, Ruth.

Source: International public management journalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia, PA : Routledge, September 2008Availability: No items available

406. Rating and evaluating health services systems : the value of the life expectancy approach

by KERVASDOUÉ, Jean De.

Source: International public management journalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia, PA : Routledge, September 2008Availability: No items available

407. Performance measures, ranking and parental choice : an analysis of the english school league tables

by WILSON, Deborah | PIEBALGA, Anete.

Source: International public management journalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia, PA : Routledge, September 2008Availability: No items available

408. The Administrative and academic politics of ranking research : the case of the 2004 "public sector performance" study in the Netherlands

by Bouckaert, Geert.

Source: International public management journalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia, PA : Routledge, September 2008Availability: No items available

409. Are companies that implement TQM better learning organisations? : an empirical study

by MARTÍNEZ-COSTA, Micaela | JIMÉNEZ-JIMÉNEZ, Daniel.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

410. How to improve service quality : internal marketing as a determining factor

by TSAI, Yafang | TANG, Ta-Wei.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

411. Implementing supply chain quality management

by KUEI, Chu-Hua | MADU, Christian N | LIN, Chinho.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

412. Performance improvement after implementing the balanced scorecard : a large hospital's experience in Taiwan

by CHANG, Wen-Cheng | TUNG, Yu-Chi | HUANG, Chun-Hsiung | YANG, Ming-Chin.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

413. A study on medical services quality and its influence upon value of care and patient : focusing upon outpatients in a large-sized hospital

by KIM, Yang-Kyun | CHO, Chul-Ho | AHN, Seo-Kyu | GOH, In-Ho | KIM, Han-Joong.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

414. Review of the australian business excellence framework : a comparison of national strategies for designing, administering and promoting business excellence framework

by GRIGG, Nigel | MANN, Robin.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

415. An empirical research on the relationship between human capital and innovative capability : a study on Taiwan's commercial banks

by WANG, Hsing-Kuo | YEN, Yu-Fang | TSAI, Cheng-Fei | LIN, Yu-Chieh.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

416. Hospital process orientation (HPO) : the development of a measurement tool

by GEMMEL, Paul | VANDAELE, Darline | TAMBEUR, Wim.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

417. Fuzzy quality attributes for evaluating internet marketing system performance

by SHIH, Ya-Yueh | HU, Jan-Shiun.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

418. Managing channel quality : the consequential impacts of the grey market

by HUANG, Jen-Hung | LEE, Bruce C.Y | HSIAO, Chih-Tung.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

419. Quality in the construction industry : an application of DOE with goal programming

by GIJO, E.V | RAVINDRAN, G.

Source: Total quality management and business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Routledge, November-December 2008Availability: No items available

420. ISO 9000 and ISO 14000 standards : A projections model for the decline phase

by MARIMON, Frederic | HERAS, Iñaki | CASADESÚS, Martí.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, jan./feb. 2009Availability: No items available

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