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81.
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Human resources and organisational excellence
by ZINK, Klaus J. Source: Total quality management & business excellenceMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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82.
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From P economy to K economy : an empirical study on knowledge-based quality factors
by ALSADHAN, Abdulaziz O | ZAIRI, Mohamed | KEOY, Kay Hooi Alan. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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83.
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Human aspect in service quality : EPSI benchmark studies
by EKLÖF, Jan | SELIVANOVA, Irina. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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84.
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Customer satisfaction and customer loyalty as predictors of future business potential
by ESKILDSEN, Jacob | KRISTENSEN, Kai. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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85.
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SEM-based customer satisfaction measurement : on multicollinearity and robust PLS estimation
by WESTLUND, Anders H | KÄLLSTRÖM, Mari | PARMLER, Johan. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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86.
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Component-based structural equation modelling
by TENENHAUS, Michel. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, July-August 2008Availability: No items available
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87.
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Factors critical to the success of a Six-Sigma quality program in an australian hospital
by HILTON, Roger | BALLA, Margaret | SOHAL, Amrik. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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88.
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Development of e-service quality measure for internet-based financial institutions
by SOHN, Changsoo | TADISINA, Suresh. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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89.
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Quality management case studies in the UK construction industry
by DELGADO-HERNANDEZ, David Joaquin | ASPINWALL, Elaine. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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90.
|
The Competitive advantages of quanta computer - the world's leading notebook PC manufacturer in Taiwan
by CHANG, Shih-Chi | PAN, Lee-Yun | YU, Hsiao-Cheng. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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91.
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From consumer satisfaction to repurchase intention : the role of price tolerance in a competitive service market
by HE, Yanqun | CHAN, Lai K | TSE, Siu-Keung. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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92.
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Service quality at an Inland revenue board's branch office in Malaysia
by TAMBI, Abdul Malek Bin A | GHAZALI, Maznah Che | RAHIM, Nor Azli Bin Abdul. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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93.
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Improving service quality and organisation performance through human resource practices : a case study
by LI, Jui-Min | YANG, Jen-Shou | WU, Hsin-Hsi. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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94.
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Knowledge management : the fundamental component for delivery of quality
by STEWART, Deb | WADDELL, Dianne. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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95.
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The ranking of higher education institutions : a deduction or delusion?
by TAMBI, Abdul Malek Bin A | GHAZALI, Maznah Che | YAHYA, Norasikin Binti. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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96.
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A Framework for building quality into construction projects : part I
by DELGADO-HERNANDEZ, David Joaquin | ASPINWALL, Elaine. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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97.
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Business ethics in tourism : as a dimension of TQM
by HOLJEVAC, Ivanka Avelini. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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98.
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Does labour quality matter on productivity growth? : the case of the taiwanese manufacturing industry
by SAN, Gee | HUANG, Tung-Chun | HUANG, Li-Hsuan. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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99.
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Conceptualising the perceived service quality of public utility services : a multi-level, multi-dimensional model
by BAI, Changhong | LAI, Fujun | CHEN, Ye | HUTCHINSON, Joe. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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100.
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Empirical investigation of ISO 9001 quality management systems' impact on organisational learning and process performances
by LAMBERT, Gilles | OUEDRAOGO, Noufou. Source: Total quality management & business excellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire, UK : Taylor & Francis, September-October 2008Availability: No items available
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