Formal versus informal end user training in public and private sector organizations
By: WU, Liangfu
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Contributor(s): ROCHELEAU, Bruce.
Material type: 
ArticlePublisher: 2001Public Performance & Management Review 24, 4, p. 312-321Abstract: Most research on end user computer training has focused on formal training methods. However, the authors` observations suggests that much learning occurs informally through assistance from other employees and self-learning methods such as trial and error and reading manuals. Samples of computer end users in the finance or budgeting departments of public ad private organizations were sutdied to discern how important informal sources of learning compare with formal ones. It was discovered that most employees derive more than 75Abstract: of their learning form informal sources. Help by peers received the highest evaluation as a source of learning. No major differences were found between training in the public and private sectors. It is concluded that informal training is an estremely importnat source of learning about software and may help explain how employees can masterr software prackages in organizations whith little available formal training
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Most research on end user computer training has focused on formal training methods. However, the authors` observations suggests that much learning occurs informally through assistance from other employees and self-learning methods such as trial and error and reading manuals. Samples of computer end users in the finance or budgeting departments of public ad private organizations were sutdied to discern how important informal sources of learning compare with formal ones. It was discovered that most employees derive more than 75
of their learning form informal sources. Help by peers received the highest evaluation as a source of learning. No major differences were found between training in the public and private sectors. It is concluded that informal training is an estremely importnat source of learning about software and may help explain how employees can masterr software prackages in organizations whith little available formal training
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