I Strategy. Introduction: Strategy: Compelling word, complex concept - Gordon Petrash 1. Classic work: The leader's new work: Building learning organizations - Peter Senge 2. Reflection on "a leader's new work: Building learning organizations" - Peter Senge 3. Developing a knowledge strategy: From management to leadership - David J. Skyrme 4. Building intangible assets: A strategic framework for investing in intellectual capital - Patricia Seemann, David De Long, Susan Stucky and Edward Guthrie 5. Knowledge sharing is a human behavior - William Ives, Ben Torrey and Cindy Gordon II Process. Introduction: Sharing and building context - Bipin Junnarkar 6. Classic work: Theory of organizational knowledge creation - Hirotaka Takeuchi and Ikujiro Nonaka 7. Reflection on knowledge management from Japan - Hirotaka Takeuchi and Ikujiro Nonaka 8. Knowledge management: Linking theory with practice - Rüdiger Reinhardt 9. Tacit knowledge, unarticulated needs, and empathic design in new product development - Dorothy Leonard 10. Enabling complex adaptive processes through knowledge management - Rudy Ruggles and Ross Little 11. Knowledge sharing shifts the power paradigm - Carol Willett 12. From capitalizing on company knowledge to knowledge management - Michel Grundstein 13. Evolution through knowledge management: A case study - Barbara Lawton III Metrics. Introduction: Metrics: Separating KM fact from fiction - Edward Swanstrom 14. Classic work: The balanced scorecard: Learning and growth perpective - Robert S. Kaplan and David P. Norton 15. Measuring intangibles and intellectual capital - Karl-Erik Sveiby 16. New measures for a new era - Laurie J. Bassi and Mark E. Van Buren 17. Managing organizational knowledge by diagnosing intellectual capital - Nick Bontis 18. Knowledge sharing metrics for large organizations - Laurence Lock Lee