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1.
Lessons for lean in healthcare from using six sigma in the nhs

by PROUDLOVE, Nathan | MOXHAM, Claire | BOADEN, Ruth.

Source: Public Money & ManagementMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Blackwell Publishers, February 2008Availability: No items available

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2.
Examining the development, delivery and measurement of service quality in the fitness industry : a case study

by MOXHAM, Claire | WISEMAN, Faye.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, mai./jun. 2009Availability: No items available

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3.
Public sector commissioning : experiences of voluntary organizations delivering health and social services

by MARTIKKE, Susanne | MOXHAM, Claire.

Source: International Journal of Public Administration – IJPAMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia : Routledge, dec. 2010Online access: Acesso | Acesso Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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