At the front line : examining the effects of perceived job significance, employee commitment, and job involvement on public service motivation
By: KIM, Taehee
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Contributor(s): HENDERSON, Alexander C | HO EOM, Tae.
Material type: 
ArticlePublisher: Los Angeles : Sage, Dec. 2015International Review of Administrative Sciences 81, 4, p. 713-733Abstract: Social welfare work has long been identified as a highly stressful occupation, and one in which considerations of motivating employees and encouraging increased responsibility and commitment are central to understanding individual and collective performance. In the face of organizational factors that negatively affect employees motivation, including a lack of promotion opportunities, red tape, and expected emotional exhaustion, it becomes much more important for management to motivate employees in such a way that they can provide meaningful and satisfactory services to their clients. Extant research suggests that employees with higher levels of public service motivation (PSM) are motivated to engage in prosocial behaviors that benefit others. Using survey data gathered from social welfare workers in South Korea, this research examines the impact of a number of job-related factors on employee levels of PSM. The results indicate that job significance, professional job involvement, and affective commitment all impact the levels of PSM, suggesting that attention to job characteristics and the dynamic nature of PSM are important in particularly stressful front-line professions
Social welfare work has long been identified as a highly stressful occupation, and one in which considerations of motivating employees and encouraging increased responsibility and commitment are central to understanding individual and collective performance. In the face of organizational factors that negatively affect employees motivation, including a lack of promotion opportunities, red tape, and expected emotional exhaustion, it becomes much more important for management to motivate employees in such a way that they can provide meaningful and satisfactory services to their clients. Extant research suggests that employees with higher levels of public service motivation (PSM) are motivated to engage in prosocial behaviors that benefit others. Using survey data gathered from social welfare workers in South Korea, this research examines the impact of a number of job-related factors on employee levels of PSM. The results indicate that job significance, professional job involvement, and affective commitment all impact the levels of PSM, suggesting that attention to job characteristics and the dynamic nature of PSM are important in particularly stressful front-line professions
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